ConSol Mobile pushes construction updates from the field

ConSol Mobile pushes construction updates from the field

ConSol is a significant player in Australia’s construction field services industry, playing an integral role in Telstra’s work order management processes. As the trusted supplier of their work order management systems, ConSol has assisted Telstra to streamline their processes, increasing automation, significantly reducing time and resource requirements while controlling costs.

For over ten years, we have developed ways to mobilise field crews involved in work order management. Established in an Ionic framework that enabled cross-platform development, we created a mobile app developed for and with ConSol for both iOS and Android devices. With a responsive design target in mind, we ensured that all our mobile screens were simple to use, attractive to look at and functional.

ConSol Mobile now offers an impressive suite of features:

Role-based security

Role-based security and feature access ensures that access to certain features in ConSol Mobile is only granted to specific staff such as team leaders or managers. Individual contributors are only able to see and action orders for which they have permission.

Manager-only functionality

Managers can take control of orders acquired by other members of the crew, enabling reallocation of work and completion of more complex actions.

Work orders and order details

ConSol Mobile provides easy access to orders issued in ConSol, presenting field staff with order details, notes and customer documentation in one place, enabling them to efficiently carry out their work.

Work distribution maps with route options

We provide access to map displays of pending or accepted jobs, providing calculated routes for best travel options between jobs, reducing travel time and assisting with the ‘which job next’ decision?

Job definition artefacts

All of the artefacts and documentation uploaded by the customer is available in-app, making access to required information just a button click away, with no more printing required.

As-built updates in the field

Using a finger or a stylus, as-built changes can be documented directly from within ConSol Mobile, ensuring real-time reporting of changes made in the field.

Attach artefacts and photographs

Capture static images and video from your device or access stored images from your device gallery, then attach them directly to the order, for real-time viewing by users back in the office.

Photo watermarking

State of the art watermarking with time, latitude and longitude,ConSol Mobile watermarking attaches simple and clear order detail to every image taken on-site, with optional standard fields to select from for extended detail. This ensures accurate order details and geo-coordinates are attached to every image.

Add notes and comments

Comment from the field and interact in real-time with customers by recording notes on the order. These notes provide an accurate and complete audit trail of communications from the field.

Trigger calls to the customer

Call your customer from the order screen. Simplify communications with customers for instructions or directions immediately.

Location awareness

Teams on-site are visible to customers and their company administrators, enabling easy identification of orders with users on-site. This enables the customer to talk to people who are actually in the field to coordinate quality and audit visits and allows office staff to know which crews are where for safety and work management purposes. Redirect or reassign crews with ease.

Submit variation requests

Ensure that any changes to scope are reported as soon as they are identified, enabling the supplier to proceed with confidence, while the customer is aware of any extensions to time or cost that are occurring.

Record item consumption

Record consumption from the field, enabling
the supplier to keep track of items, simplifying
the claim process.

Recognise multiple users on the same order

Create an awareness of all users on site, and facilitate safety standard compliance standards, ensuring that all job times are recorded and reportable.

Present configurable checklists
and questionnaires

Collect additional information about your jobs, the workers or the site, including questionnaires such as safety checks, health check, equipment lists and client surveys.

Tag artefacts to schedule of rates items

Identify specific artefacts required to support a supplier’s claim for payment, and enforce the provision of appropriate artefacts before a claim can be submitted, improving the quality of the claims submitted with fewer rejections and faster payment cycles.

Push notification of service level agreements breaches and order changes

Informs field crews of changes to the order in real-time, ensuring the current and correct instructions are followed, providing awareness of any SLA performance breaches so immediate action can be taken to avoid the breach.