ConSol mobile remediation

Service Stream Fixed Communications:
ConSol Mobility for Telstra DIAS contract

The challenge

• Expected volume: 20 FSAM per month surveyed and quoted
• 7000 pits/ducts per month: remediated, quality inspected, reported and tracked, claimed and invoiced

Method

• ConSol automates the import of the Telstra quote
• Construction work order creation is a single file import
• ConSol Mobility displays surveys relating to each part of the remediation process
• ConSol turns survey questionnaires into aggregated item activity codes to be used in the remediation process for Telstra
• Support for the three phases of work: pre-remediation/ construction survey, remediation/construction work and the quality assurance check
• As builts, photographs and documents are sent from Service Stream to Telstra enabling ConSol to be the single source of truth
• Automated quality control on every DIAS pit
• Field reporting aggregates for project tracking, dashboards and reports

Procedure

• Survey each pit ID
• View work orders available to the work group
• Accept work orders
• Submit claims
• Attach photos and notes
• Work online/offline
• Claim variations
• Automated RCTI matching agreed item codes, rates and quantities

Results

• An 80% reduction in project administration per FSAM
• Enhanced mobility
• Improved reporting
• Standardised work practices
• Automated quality control tools
• Single application experience for field users